The first AI-powered bank in Europe upgrades its user-facing AI technology. AI assistant Finn is already assisting with 75% of user questions, and solving 40% independently.
bunq, the second largest neobank in Europe, has taken a significant step forward in user-facing artificial intelligence. Continuing a successful beta launch of Finn, bunq’s AI money assistant, the challenger continues to push the industry forward by pioneering Europe’s first AI-driven banking experience.
bunq has set its sights on Ireland. In the last year, the challenger has seen a 90% increase in its users. The growth comes alongside a surge in deposits, up 114% since the start of 2024.
Finn, having already answered over 100,000 questions since December 2023, can now answer back-to-back questions and provide deeper insights into users’ finances at twice the speed. Finn will tackle users’ questions regarding their bank accounts, spending habits, and recommended places. The upgrade also unlocks conversational capabilities that set Finnapart from other chatbots.
Besides engaging in natural conversations and storing the history of users’ interactions with Finn, the AI assistant will serve as an extension of the bunq app, providing personalized, context-rich answers.
“At bunq, we use the latest tech to make our users’ lives easy,” says Ali Niknam, founder and CEO of bunq. “We’re thrilled to see so many of our users embrace Finn in their daily lives and can’t wait for them to have a chat with the all-new Finn.”
Leveraging AI for user support is a growing trend, with 73% of businesses employing or planning to use AI-powered chatbots (Forbes Advisor Survey). Besides Finn effectively replacing the search function in the app, bunq uses AI to handle user support questions. As of now, Finn is independently solving up to 40% of user support questions, and assisting with 75%, every day, helping users tackle any issues they might have while using bunq.